Shipping & Delivery Policy

Last updated: 29/5/2025

1. Introduction

Unstructure AI primarily provides digital services for AI-powered document field extraction and data integration. As our core offerings are digital in nature, physical shipping is generally not applicable to our standard services.

However, this policy addresses various aspects of our digital service delivery and, where applicable, any physical items that may be shipped in connection with our services.

2. Digital Service Delivery

2.1 Service Activation

Upon successful purchase of our services or subscription plans:

  • Digital services will be activated immediately after payment confirmation.
  • Access credentials or account activation details will be delivered to your registered email address.
  • Credits purchased will be added to your account instantly after payment processing.

2.2 Service Availability

Our digital services are available immediately after purchase and accessible through our website. In case of scheduled maintenance or unexpected service interruptions, we will notify users through email and/or notices on our website.

3. Physical Products (If Applicable)

In the rare event that we ship physical products (such as promotional materials, hardware components, or other physical items):

3.1 Shipping Methods and Timeframes

We ship physical products only within India. Standard shipping typically takes 3-7 business days, depending on the destination and shipping method chosen.

3.2 Shipping Costs

Shipping costs, if applicable, will be clearly displayed during the checkout process before payment is finalized. These costs may vary based on delivery location, size, and weight of the item.

3.3 Order Tracking

For physical shipments, a tracking number will be provided via email when your order is dispatched. You can use this tracking number to monitor the status of your delivery.

4. Delivery Issues

4.1 Digital Service Access Issues

If you experience any issues accessing our digital services after purchase:

  • Check your email for activation instructions.
  • Verify your login credentials.
  • Contact our support team at hello@unstructure.ai for immediate assistance.

4.2 Physical Delivery Issues (If Applicable)

For issues with physical deliveries:

  • Ensure your shipping address was entered correctly.
  • Track your package using the provided tracking number.
  • Contact our customer support if your package shows as delivered but hasn't been received.

5. Contact Us

If you have any questions about our Shipping and Delivery Policy, please contact us at:

  • 📧 Email: hello@unstructure.ai
  • 🏢 Address: Unstructure AI, 930/2, VS Tower, TVS Avenue, Anna Nagar West, Chennai, Tamil Nadu - 600101, India
  • 📞 Phone: +91 96881 13322